Shipping FAQ

1. Does Crow Customs ship to PO Box addresses?

No. Our shipping service, UPS, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.

2. Does Crow Customs offer split shipments for the same order?

You cannot ship one order to two different places. For example, job number B55555-001 and B55555-002 will get a shipping address each but job number B55555-001 cannot ship to two different places.

4. Does Crow Customs offer a pricing or weight guide for shipping?

We do not provide a pricing or weight list but you may get immediate shipping pricing on our website when placing an order.

5. What type of shipping services does Crow Customs use?

We currently only use UPS to ship our printing packages. USPS will sometimes be used when shipping Printed items such as T-Shirts.

6. Can I use my own shipping account?

Unfortunately at this time, we do not offer that option.

7. Does Crow Customs provide special boxing if requested?

We cannot split a job into mutiple boxes. Our standard double corrugated boxes will be used to ship your orders.

8. Does Crow Customs combine shipments?

No, we do not combine shipments because each order is processed on its own.

9. Does Crow Customs provide shrink wrapping?

We do not provide shrink wrapping as a service. Stickers when Screen printed (not crack n peel) will be shrink wraped

10. If I am outside the US, am I responsible for paying UPS the custom fees (ie: taxes, duties, etc.) on shipping?

Yes. All international customers are responsible for paying the custom fees (ie: taxes, duties, etc.) to UPS upon receiving the order. Crow Customs will only charge our customers for shipping fees.

11. Why is my customer's address not accepted by your web site?

Our web site is equipped with UPS Address Verification system that checks all addresses for accuracy. This assures your package will arrive to the correct location. Please make sure that the address is spelled, abbreviated and submitted with the correct suite, unit, street number, and zip code.
Any packages returned or re-routed in the event that the incorrect address is provided are subject to reshipment fees.